ITS Incognito is such a valuable tool to me that I would like to be the only hotelier that uses them.
Karen Marchant, Hotelier
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Mystery Shopping
It’s important to know how a brand and its products are perceived.
Mystery Shopping will give you the answer
Services
Mystery Shopping
Our core business is customer service evaluation in the form of Mystery Customer programmes. The three main
evaluation methods we offer are:
- Mystery Customer Telephone Audits
- Online Mystery Shopping - via a website or email
- Mystery Guest Visits
Mystery Shopper Outsourcing
Whilst we have a direct relationship with most of our clients, we also provide a mystery shopper outsourcing service for
mystery shopping companies based in other countries that provide a global mystery shopper service and require assistance in
the United Kingdom.
Find out more about using our Mystery Customer Outsourcing Services
Additional Services
ITS Incognito also provides or can arrange the following services to compliment our Mystery Customer programmes:
Customer Surveys
Competitor Analysis
Training & Coaching
