Mystery Shopping

Mystery ShoppingOur core business is customer service evaluation in the form of Mystery Customer programmes. The three main evaluation methods we offer are:

  • Mystery Customer Telephone Audits
  • Online Mystery Shopping - via a website or email
  • Mystery Guest Visits

Find out more about Mystery Shopping

Mystery Shopper Outsourcing

Mystery ShoppingWhilst we have a direct relationship with most of our clients, we also provide a mystery shopper outsourcing service for mystery shopping companies based in other countries that provide a global mystery shopper service and require assistance in the United Kingdom.

Find out more about using our Mystery Customer Outsourcing Services

Additional Services

Mystery ShoppingITS Incognito also provides or can arrange the following services to compliment our Mystery Customer programmes:

Customer Surveys
Competitor Analysis
Training & Coaching

Mystery Customer
Mystery Shopper Programme
ITS Incognito is such a valuable tool to me that I would like to be the only hotelier that uses them.
Karen Marchant, Hotelier

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Mystery Guest