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Welcome to ITS Incognito

ITS Incognito offers independent assessment of customer service, call handling and sales skills through the implementation of Mystery Customer programmes.

We are a leading provider of Mystery Customer programmes for the Hospitality industry in Europe; evaluating hotels, conference & banqueting venues, restaurants, leisure clubs, spas and tourist attractions. Our Mystery Customer audits can also be adapted to suit other customer service providers such as theatres, pubs, heritage venues, call centres, & government agencies,

Our mystery customer programmes measure the service your staff provides and give you the opportunity to see how your customer service is perceived through the "eyes of the customer".

ITS Incognito creates bespoke mystery shopping solutions to help our clients continually measure and improve customer service & performance and drive revenue and customer loyalty.

We take exceptional care of our own customers by being extremely passionate, proactive, flexible and customer-focused. Consequently our customer base has grown almost completely through referral.

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