Our clients are usually the best or most successful in their field and wish to stay that way.

Customer Profile

  • Hotels
  • Tourist atttractions with event space
  • Conference venues
  • Banqueting venues
  • Private members' clubs
  • Heritage venues
  • Restaurants
  • Pubs
  • Contract caterers
  • Call centres & contact centres
  • Central reservation offices
  • Training centres
  • Companies committed to improving service standards

Our service is ideal for any business or organisation that relies on good customer service or sells products or services over the phone or via a website. Mystery customer programmes and reports are tailor made for each customer and are therefore designed with their needs, company standards, customer profile and industry in mind.

Mystery Shopper Programme
We have been using ITS Incognito for many years and find their work invaluable for monitoring service standards within our team.

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Mystery Guest