Why Choose ITS Incognito?

  • Personal service
  • In depth understanding of the hospitality industry, industry standards & practices
  • An understanding of the call centre environment
  • We understand how you work and the challenges you face
  • Detailed, realistic scenarios reflecting your customers' usual requests & requirements
  • A dedicated Mystery Customer team trained to be objective and observant
  • Mystery Customers individually selected by management for each assignment
  • Management review of each Mystery Customer call and measurement report
  • Measurement of calls based on your standards of service
  • Customised & accurate online Mystery Customer reporting
  • Consistently high standards
  • Digital recording of each Mystery Customer audit call
  • A flexible service, tailor made to meet your needs

Mystery Shopper Programme
ITS Incognito is a company that understands our business and what we are aiming to achieve
The Grove

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Mystery Guest