ITS Incognito Mystery Customer call programmes for the Hospitality Industry in Europe

Established in 2001, ITS Incognito is a British company offering independent assessment of customer service, call handling and sales skills through the implementation of Mystery Customer call programmes.

We specialise in the Hospitality and Hotel Industry and have accumulated a wealth of knowledge and expertise in this field. We have Mystery Customer programmes designed for:

We are large enough to offer Mystery Customer programmes for multi-unit organisations yet small enough to ensure the personal involvement of senior management in every single Mystery Customer assignment.

Our customer care skills are second to none and you can be assured of our professionalism at all times. Each of our customers is treated as an individual and all of our Mystery Customer programmes are tailor made to suit your specific requirements.

The ultimate aim of ITS Incognito is to provide our clients with a management tool that adds tangible value – improving performance, customer satisfaction, customer retention, employee recognition and thereby increasing revenue.

- In depth understanding of the hotel industry and call centre environment
- We understand how you work and the challenges you face
- A Mystery Customer team trained to be objective and observant
- Mystery Customers individually selected by management for each assignment
- Realistic scenarios which reflect your customers’ usual requests & requirements
- Measurement of calls based on your standards of service
- Customised & accurate web reporting
- Sound file recording of each Mystery Customer audit call
- A flexible service, tailor made to meet your needs

Our clients are usually the best or most successful in their field and wish to stay that way.Click here to find out more.

To find out more about ITS Incognito, take a look at the other pages of our website or call us on 01295 298258.