ITS Incognito can help you to take the ‘mystery’ out of customer service. We provide our clients with the opportunity to see how their service is perceived through the ‘eyes of the customer’. Our trained Incognito Assessors conduct objective Mystery Customer audits to enable our clients to determine the standards of service that are being delivered by their staff.
We offer a range of bespoke services including:

Mystery Customer Telephone Audits

Brochure Service Assessment

On-line Booking Audit

Competitor Benchmarking

Competitor Pricing Analysis

With our working knowledge and practical experience, we are able to offer the most cost effective and comprehensive Mystery Customer programmes. To discover more, CONTACT US now.

"ITS Incognito is a company that understands our business and what we are aiming to achieve, whilst our team find it a great development tool"

Tracey Greaves
Director of Sales & Marketing
The Grove, Chandler's Cross, Hertfordshire