ITS Incognito Mystery Customer call programmes for the Hospitality Industry in Europe

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Online Booking Audit

- Do you feel your website could be creating more enquiries or bookings?
- Is your website performing effectively?
- Do you have clear objectives for your website and are you able to measure how successfully you are meeting these?
- How quickly do your sales staff respond to enquiries made via your website?
- Do the prices on your website match the prices quoted by your sales staff over the phone?

Our On-line Booking Audit is designed to help you monitor and evaluate the service you provide to your customers via your website.

Our team of Incognito Assessors make reservations, check availability and/or request information by utilising your on-line booking or information request facility.

Our feedback includes the time taken for your staff to respond to our enquiry, prices & availability offered, quality of response and the performance of your website.

features

Independent evaluation
Mystery Customers who are trained to mirror your real-world callers
Detailed On-line Booking Audit Measurement Report

benefits

A chance to see your service through the eyes of your customers
Immediate reporting of any system errors to enable swift action to be taken
Increased service levels