Evaluation and comparison of your hotel, venue or call centre with your competitors. Our Incognito Assessors make an agreed number of calls to your sales staff and to your main competitors.

Regular and ongoing measurement will enable you to compare your performance to your competitors. Areas focused on are call handling, sales skills, brand projection, pricing etc. This powerful intelligence will enable you to implement actions for competitor advantage.

features

• Independent evaluation
• Mystery Customers who are trained to mirror your real-world callers
• Bespoke Call Scenarios
• Detailed Sales Process Measurement Report
• Sound file recording of each call to your sales staff
• Monthly comparative and trend summaries

benefits

• A chance to compare your service objectively to your competitors & to observe your competitors’ strengths and weaknesses from a customer perspective and not your own
• Discover your company’s competitive advantage; the reason your customers do business with you instead of your competitors
• Use the information provided to communicate your competitive advantage effectively to win potential customers
• Analysing current issues and your competitors’ offerings may spur ideas for innovative improvements to your product and service offerings