ITS Incognito
ITS Incognito ITS Incognito
ITS Incognito ITS Incognito
 

Brochure Service Assessment

- Are you aware of how a brochure request call is handled by your staff?
- Do you know if customers actually receive brochures they have requested?
- Do you know how long a brochure takes to reach the customer?
- Is your service delivery superior to or worse than your competitors?
- Are your sales staff following up on every single enquiry they receive?
- Is the investment you make on marketing literature backed by a consistent and efficient delivery?

If you are unsure of the answers to the questions above, then our Brochure Service Assessment can help you to evaluate and monitor your service.

Each month one or more calls are made to your venue or call centre to request a brochure or information pack to be sent to one of our business or private addresses across the UK.

features

  • Independent evaluation
  • Mystery Customers who are trained to mirror your real-world callers
  • Bespoke Call Scenarios
  • Detailed Brochure Service Measurement Report
  • Sound file recording of each call – downloaded from the website or sent by email
  • Monthly comparative and trend summaries

benefits

  • A chance to see your service through the eyes of your customers
  • Increased sales and revenue
  • Opportunity to recognise and reward staff for outstanding performance
  • Identification of training and coaching needs
  • Improved professionalism
  • Increased service levels
  • Consistency of service

Why not give us a call to discuss your requirements or try our Free Brochure Service Assessment.


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