Training & Coaching

ITS Incognito works with a number of excellent trainers and training companies. They are familiar with our Mystery Customer programmes and reporting and we ensure that the standards covered during training sessions match the standards being measured on our reports.

Why don't we provide in-house training? ITS Incognito specialises in the measurement of service standards and needs to remain objective at all times. We believe it would be a conflict of interest if we also delivered the training solution.

If you require a Mystery Customer Programme and training, we would be happy to put you in touch with some of the trainers we work with.

We can also help with telephone coaching.

Contact us to find out more.

Mystery Shopper Programme
In my experience, ITS Incognito delivers to its clients - in spades.
Ann Styles

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Mystery Guest