Why Choose ITS Incognito?

  • Online access to reports
  • Personalised report dashboard
  • Mystery diners who match your customer profile
  • Recording of restaurant booking call
  • Personal & reliable service

Mystery Diner Programme

A mystery dining programme is one of the most effective ways to assess your restaurant and customer service.

Through the use of mystery diners, ITS Incognito provides restaurants with regular, in depth appraisals of their service, plus an overall perception of their operation, through the eyes of genuine customers.

Our mystery diners are real diners with an appetite for eating out and good customer service. They check everything from the exterior, interior, marketing information & menus, branding, cleanliness, and ambience, to customer service, value, food presentation & quality and F&B knowledge.

We have management experience in hotels, hospitality and food and beverage and understand your business and the operational challenges you face. We will work in partnership with you to help identify areas that need focusing on, training needs and business opportunities. Our mystery dining programmes are thorough, efficient & very informative.

Our mystery diner programme can be based on either a one off visit or more typically on a monthly or fortnightly visit. After each visit, we will provide a comprehensive and detailed yet easy to read mystery diner report. Our reports consist of questions linked to each of your standards and provide statistics as well as qualitative mystery diner feedback Our reports are available on-line and may be accessed by our Mystery Diner clients at any time of the day.

Find out more about our mystery diner programmes.

Mystery Shopper Programme
ITS Incognito provides a high quality service to the Merlin Events team.
Merlin Events

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Mystery Guest


  • Objective & unbiased feedback
  • Identify emerging trends
  • Increased sales and revenue
  • Identify outstanding staff performance
  • Identify training and coaching needs
  • Improved professionalism
  • Increased service levels
  • Improved customer satisfaction
  • Consistency of service